Refunds and Returns Policy

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Refunds and Returns Policy

Thank you for shopping with Somtico Fashion Hub. We aim to provide you with authentic, high-quality African fashion, and we want you to be fully satisfied with your purchase. Please read our Refund and Returns Policy below, which outlines how we handle returns, refunds, and exchanges for items purchased through our marketplace.

1. Eligibility for Returns

  • Items must be returned in their original, unused condition with all tags and packaging intact.
  • Returns must be initiated within 14 days of receiving your order.
  • Certain items, such as custom-made or personalized orders, are not eligible for return unless they arrive damaged or defective.

2. Return Process

  • Contact Us: To initiate a return, please contact our Customer Support team at co*******@so*****.com with your order number and reason for return. We will provide you with return instructions and the return address.
  • Shipping Costs: The buyer is responsible for return shipping costs. Given the long-distance nature of some of our shipping, please note that international return shipping can be costly, and we recommend researching these costs before initiating a return.
  • Shipping Carrier: We recommend using a trackable shipping service or purchasing shipping insurance for your return. We cannot guarantee that we will receive your returned item if it is lost in transit.

3. Refunds

  • Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
  • If approved, refunds will be processed to your original payment method within 5-10 business days.
  • Shipping Fees: Original shipping fees are non-refundable. If your return is approved, the refund will only cover the cost of the item(s) returned.

4. Damaged or Defective Items

  • If your item arrives damaged or defective, please contact us within 48 hours of delivery with photos and a description of the issue. We will work with you to resolve the issue, which may include a replacement, repair, or full refund.
  • In cases of damaged or defective items, we will cover the cost of return shipping if a return is required.

5. Exchanges

  • Availability: We can only offer exchanges for items of the same type and value, subject to availability. To check availability, please contact Customer Support at co*******@so*****.com .
  • Exchange Process: If approved, the buyer will be responsible for the shipping costs associated with sending the original item back, as well as shipping costs for the exchanged item to be sent.

6. Custom and Duty Fees

  • Please note that international orders may be subject to customs fees, import taxes, and other fees, depending on your country’s regulations. These charges are the responsibility of the buyer and are not refundable through Somtico Fashion Hub.

7. Non-Refundable Items

  • Custom-made, personalized, or made-to-order items
  • Items purchased on sale or with promotional discounts, unless defective
  • Gift cards or final sale items

8. Contact Us

If you have any questions regarding our Refund and Returns Policy, please reach out to us at co*******@so*****.com or +1 (306) 912-9373.

Important Note: We advise all customers to review our Refund and Returns Policy carefully before making a purchase, especially for long-distance shipments. Thank you for shopping with Somtico Fashion Hub!